Return & Refund Policy

At Jed’s Card Shop, we want every customer to feel confident ordering from us. We carefully inspect, package, and ship our products to help ensure they arrive safely and as described.

Because many of the products we sell are collectible items, trading cards, sealed products, and model kits, certain items have specific return restrictions.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, the item must be:

• Unopened

• Unused

• In the same condition in which it was received

• In its original packaging

• Free from damage caused after delivery

Proof of purchase may be required.

Customers are responsible for return shipping costs unless the item was incorrect, defective, or significantly damaged due to an error on our part.

Original shipping charges are non-refundable unless the return is due to an error by Jed’s Card Shop.

Trading Cards and Sealed TCG Products

Due to the collectible nature of trading card products, we cannot accept returns on:

• Opened booster boxes

• Opened booster packs

• Opened Elite Trainer Boxes

• Opened tins, collections, decks, or other sealed card products

• Products with removed, damaged, cut, or altered factory seals

• Individual trading cards unless the wrong card was sent

Minor factory imperfections, including small tears in shrink wrap, loose wrapping, dents, scratches, print defects, or other cosmetic imperfections that occur during manufacturing or distribution may not qualify an item for a return or refund.

We do not weigh, scan, search, reseal, or otherwise manipulate packs or sealed products.

Model Kits, Gundam, Blokees, and Similar Products

Unopened model kits may be returned within the return period if they remain in original condition.

Once the box, internal bags, blind packaging, or factory seals have been opened, the item is generally considered final sale.

Manufacturer-related defects, missing parts, or molding issues may need to be handled directly through the manufacturer when applicable.

Damage to an outer model-kit box does not automatically qualify for a refund if the product inside remains complete and undamaged.

Blind Boxes and Randomized Products

All opened blind boxes, mystery products, randomized products, booster packs, and similar items are final sale.

We cannot accept returns based on the character, card, rarity, variation, or item received from a randomized product.

Preorders

Preorders reserve inventory specifically for the customer.

Preorder cancellations may be accepted before the item has entered processing or shipping, but approval is not guaranteed.

Once a preorder has shipped, standard return rules apply.

Release dates and distributor delivery dates may change without notice. Manufacturer or distributor delays do not automatically qualify an order for cancellation or refund once inventory has been secured specifically for that order.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive the wrong item or your order arrives with significant shipping damage, contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping box and packaging when applicable

Please keep all original packaging until the issue has been resolved.

We will review the situation and determine the appropriate resolution, which may include replacement, store credit, partial refund, or full refund.

Shipping Damage

We package orders carefully, but minor cosmetic damage to collectible packaging may occur during shipping.

Small dents, corner wear, scratches, shrink-wrap imperfections, or other minor packaging flaws do not necessarily qualify an item as damaged.

For significant shipping damage, please contact us promptly with photographs so we can review the issue.

Lost or Delayed Packages

Carrier delivery estimates are not guaranteed.

If a tracked shipment appears lost, delayed, or incorrectly delivered, please contact us so we can help review the tracking information and determine the appropriate next steps.

Orders marked as delivered by the carrier will be reviewed on a case-by-case basis.

For orders shipped using an untracked shipping method, delivery confirmation may not be available. Customers should allow the full expected delivery window before requesting assistance.

Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges.

We cannot guarantee that an address can be changed after an order has been placed.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Processing times vary depending on your bank or payment provider.

Shipping charges are generally non-refundable.

Final Sale Items

The following items may be considered final sale:

• Opened trading card products

• Opened booster packs

• Opened blind boxes

• Opened model kits

• Clearance items marked final sale

• Digital products

• Gift cards

• Personalized or custom items

• Randomized products once opened

Fraud and Abuse

Jed’s Card Shop reserves the right to deny returns, refunds, cancellations, or future orders in cases involving suspected fraud, return abuse, chargeback abuse, product tampering, seal manipulation, or other suspicious activity.

Contact Us

If you have questions about a return, refund, damaged order, or cancellation, please contact Jed’s Card Shop through the contact information listed on our website.

Please include your order number whenever possible so we can assist you more quickly.